Kiaora Privacy Policy

Effective Date: 10/05/25

Kiaora Trans-Ship Private Limited ("Company", "we", "us", or "our") values the trust you place in us. This Privacy Policy ("Policy") explains how we collect, receive, process, store, share, protect, and use the data of individuals ("User(s)", "you", "your") who visit our website at https://www.kiaora-hub.com/ ("Website") or avail our services.
This Policy applies to all visitors, users, and others who access the Website and/or interact with us through electronic or offline means.
By accessing or using the Website, or by otherwise providing us with your personal data, you consent to the practices described in this Policy.

1. Legal Basis and Applicability

This Policy is published in accordance with:

Section 43A of the Information Technology Act, 2000
Rule 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
Other applicable national and international data protection laws

2. Definitions

Personal Information: Information that relates to a natural person, either directly or indirectly, that in combination with other information, is capable of identifying such person.
Sensitive Personal Data or Information ("SPDI"): Includes passwords, financial information such as bank account or credit card details, biometric data, health information, and any details relating to the above categories.
Processing: Any operation or set of operations performed on personal data, whether or not by automated means.

3. Types of Information Collected

We may collect the following categories of information:

A. Personal Information

Name, address, email ID, phone number, company name, job title
Identification details, such as PAN, GSTIN, Aadhar number, or other government-issued IDs (where required)
Business contact details and records of communication.

B. Transactional and Logistics Data

Details of consignments, shipments, invoices, and customs documentation
GPS and tracking data related to cargo movement (where applicable)

C. Technical Data

IP address, browser type, access time, cookies, referral URLs, and device-related information

D. SPDI (Sensitive Data)

We do not intentionally collect SPDI unless specifically required by law or required for compliance with government regulations related to shipping or logistics.

4. Purpose of Collection and Use

We process your data only for lawful purposes, including but not limited to:

Responding to queries, service requests, or support requirements
Managing and executing contracts related to logistics, shipping, and forwarding
Ensuring compliance with applicable laws and regulations, including customs and international trade laws
Preventing fraud, misuse, or illegal activity
Enhancing Website functionality, security, and user experience
Providing relevant updates, alerts, and service-related communications
Internal auditing, research, and statistical analysis

5. Consent and Withdrawal

By submitting your personal information on our Website or through other means of communication with Kiaora Trans-Ship Private Limited, you explicitly provide your free, informed, and unambiguous consent to the collection, use, storage, and processing of such information in accordance with this Privacy Policy.

6. Disclosure of Information

We may share your personal data only with:

Government Authorities: Where mandated by law or for compliance with judicial, tax, or customs obligations
Service Providers: Including IT vendors, hosting providers, logistics subcontractors, or CRM partners operating under strict confidentiality agreements
Group Entities: For internal administrative or operational purposes
Third Parties: In the event of mergers, acquisitions, or corporate restructuring, subject to data protection safeguards

We do not sell, trade, or rent your personal information to third parties.

7. Data Storage and Retention

Your information is stored securely on our internal servers or on third-party cloud platforms and service providers that we engage with for operational purposes.
We retain your data only as long as necessary for fulfilling the purpose of its collection or as required by applicable law (e.g., tax, shipping, and customs regulations).

8. Data Security Practices

We adopt industry-standard administrative, technical, and physical safeguards, including but not limited to:

SSL encryption for data transmission
Role-based access controls
Periodic vulnerability assessments and audits
Firewall and malware protection systems
Confidentiality training for all personnel handling data

Despite these measures, we cannot guarantee absolute security. Any data transmission over the internet is at your own risk

9. Rights of Data Subjects

You may exercise the following rights, subject to applicable law:

Right to Access: Request access to personal data held by us
Right to Correction: Rectify errors or outdated data
Right to Deletion: Request erasure of data where legally permissible
Right to Object: Object to processing based on legitimate interest
Right to Data Portability (if applicable): Receive your data in a machine-readable format

To exercise any of these rights, please contact us through the details provided on our website.

10. Cookies and Tracking

Our Website uses cookies and related technologies for analytics and performance improvement.

You may disable cookies in your browser settings.
By continuing to use our Website without changing your cookie settings, you consent to our use of cookies.

11. Children's Privacy

Our Website is not intended for use by individuals under the age of 18. We do not knowingly collect data from minors. If you believe we may have collected information about a minor, please contact us for immediate deletion.

12. International Data Transfers

If you are accessing the Website from outside India, you consent to the processing and transfer of your data to India and to other jurisdictions with similar or adequate data protection laws, as applicable.

13. Changes to This Policy

We reserve the right to modify this Policy at any time. Changes will be effective immediately upon posting on the Website. Users are encouraged to review this Policy periodically.
Your continued use of the Website or our services after any update shall signify your acceptance of the revised Policy.

14. Jurisdiction and Governing Law

This Policy and your use of the Website shall be governed by and construed in accordance with the laws of India. Courts located in Gandhidham, Gujarat, shall have exclusive jurisdiction over any disputes arising under this Policy.

This Privacy Policy is an electronic record under the Information Technology Act, 2000, and does not require any physical or digital signatures.

A LEGAL DISCLAIMER

The explanations and information provided on this page are only general and high-level explanations and information on how to write your own document of a Privacy Policy. You should not rely on this article as legal advice or as recommendations regarding what you should actually do, because we cannot know in advance what are the specific privacy policies you wish to establish between your business and your customers and visitors. We recommend that you seek legal advice to help you understand and to assist you in the creation of your own Privacy Policy.

PRIVACY POLICY - THE BASICS

Having said that, a privacy policy is a statement that discloses some or all of the ways a website collects, uses, discloses, processes, and manages the data of its visitors and customers. It usually also includes a statement regarding the website’s commitment to protecting its visitors’ or customers’ privacy, and an explanation about the different mechanisms the website is implementing in order to protect privacy.

Different jurisdictions have different legal obligations of what must be included in a Privacy Policy. You are responsible to make sure you are following the relevant legislation to your activities and location.

WHAT TO INCLUDE IN THE PRIVACY POLICY

Generally speaking, a Privacy Policy often addresses these types of issues: the types of information the website is collecting and the manner in which it collects the data; an explanation about why is the website collecting these types of information; what are the website’s practices on sharing the information with third parties; ways in which your visitors an customers can exercise their rights according to the relevant privacy legislation; the specific practices regarding minors’ data collection; and much much more.

To learn more about this, check out our article “Creating a Privacy Policy”.